Terms & Conditions

1.) Reservation and Payment: A non-refundable deposit of 50% of the total rental fee is required to secure the booking and must be paid upon signing this Agreement. The remaining balance must be paid in full no later than 14 days (two weeks) before the Event. If the total balance is not received by the due date, Nancy’s Grace Rentals & Co reserves the right to cancel the reservation and retain the deposit.

2.) Rental Services: Nancy’s Grace Rentals & Co agrees to rent flower walls, flower arches, neon signs, wooden signs, and any other agreed-upon items to the Customer for the event described in the booking form. All Rental Items remain the property of Nancy’s Grace Rentals & Co.

3.) Cancellation Policy: Customer-Initiated Cancellations made 30 days or more before the Event will result in a refund of any payments made, excluding the non-refundable deposit. Cancellations made less than 30 days before the Event will result in the forfeit of all payments. Provider-Initiated Cancellation: Nancy’s Grace Rentals & Co reserves the right to cancel the contract due to weather-related concerns, health/safety issues, or other unforeseen circumstances. In this case, a full refund will be issued, including the deposit.

4.) Delivery, Setup, and Takedown: Nancy’s Grace Rentals & Co is responsible for delivering, setting up, and disassembling the Rental Items, including flower walls, flower arches, neon signs, wooden signs, and any other items rented. Customer agrees to provide access to the venue at least 2 hours before the Event for setup. Takedown of flower walls will occur immediately after the Event unless otherwise agreed upon. The Customer will ensure access for Nancy’s Grace Rentals & Co team to complete the takedown of flower walls. At the end of the rental period, you must return all of the equipment in the condition identical to how you originally received it. You agree not to disassemble any rentals such as flower walls, flower arches, neon signs, wooden signs, or any other rented items.

5.) Outdoor Events and Weather: The Customer acknowledges that flower walls, flower arches, wooden signs, neon signs, and other Rental Items are subject to damage from inclement weather (e.g., rain, wind, lightning, etc). If the Event is outdoors, the Customer must have a backup plan to move the Rental Items indoors or to a covered area. Nancy’s Grace Rentals & Co reserves the right to cancel setup for outdoor events if weather conditions pose a risk to the Rental Items or staff safety. In such instances, no refund will be provided if the Customer fails to offer a suitable alternative indoor location. Nancy’s Grace Rentals & Co equipment are for indoor and outdoor use, but are not made to withstand inclement weather. Should bad weather or wind become an issue, we may have to make the difficult decision to deny outdoor placement for safety reasons. Nancy’s Grace Rentals & Co and staff have final approval on all prop placement. Flower walls and flower arches must be placed on an even and flat surface for stability. We recommend placing near a wall to protect against the wind and to stabilize. Should equipment be blown over by wind or uneven ground, additional time and resources required to reconstruct will be subject to availability. WE ARE NOT RESPONSIBLE SHOULD EQUIPMENT BE UNSTABLE DUE TO UNFAVORABLE CONDITIONS OR BLOWS/FALLS OVER AFTER SETUP.

6.) Customer Responsibilities: The Customer is responsible for ensuring that the Rental Items are not tampered with or damaged during the rental period. This includes preventing guests from climbing, pulling, rearranging, abusing, or misusing the flower walls, flower arches, wooden signs, and neon signs. If any damage occurs to the Rental Items due to misuse, negligence, or willful misconduct by the Customer or Event guests, the Customer is responsible for the full cost of repair or replacement. This includes: Wooden Signs, The Customer is responsible for any damage to the equipment. Neon Signs: If the neon signs are damaged, broken, or malfunctioning due to misuse, the Customer will be charged for repair or full replacement. Flower Walls: Damage to the floral arrangements, stands, or accessories will result in additional charges for repair or replacement. Any unapproved alterations or attachments to the Rental Items that result in damage will incur additional charges.

7.) Use of Rental Items: Rental Items are for decorative use and entertainment purposes only. Customers shall not use them for any purpose other than their intended function. Any additional decorations, such as signage or lights, must be approved by Nancy’s Grace Rentals & Co. The Customer shall not attach any unapproved items to the flower walls, wooden signs, or neon signs that may cause damage.

8.) Force Majeure: Nancy’s Grace Rentals & Co shall be excused from any delay or failure in performance required hereunder if caused by reason of any occurrence or contingency beyond reasonable control, including, but not limited to acts of God, acts of war, fire, insurrection, strikes, lock-out or other serious labor disputes, riots, earthquakes, floods, explosions or other acts of nature. 

9.) Liability and Indemnification: Nancy’s Grace Rentals & Co is not responsible for any injury, death, or property damage arising out of the use of the Rental Items during the Event, except for damages caused by the Provider’s own negligence or willful misconduct. The Customer agrees to indemnify and hold harmless Nancy’s Grace Rentals & Co from and against all claims, damages, losses, and expenses arising out of the use of the Rental Items during the Event, except where caused by the Nancy’s Grace Rentals & Co own negligence.

10.) Photography and Marketing: Nancy’s Grace Rentals & Co reserves the right to photograph the Rental Items before, during, and after the Event for promotional purposes. The Customer agrees to allow Nancy’s Grace Rentals & Co to use any photos for marketing, advertising, and social media.

11.) Rental Period: The Rental Items are rented for a maximum of an 8 hour time period unless otherwise discussed prior. If the Customer requires the Rental Items for an extended period, additional charges will incur. Any delays in returning the Rental Items or providing access for takedown may result in late fees.

12.) Damage and Cleaning: The Customer is responsible for the condition of the Rental Items from the time of delivery until pickup by the Nancy’s Grace Rentals & Co. If the Rental Items are returned excessively dirty or damaged, the Customer will be billed for cleaning or repairs, as assessed by Nancy’s Grace Rentals & Co. If the Rental Items are damaged beyond repair or lost, the Customer will be responsible for the full replacement cost of the item. This applies to all items, including flower walls, flower arches, wooden signs, and neon signs.

13.) Entire Agreement: This Agreement constitutes the entire agreement between Nancy’s Grace Rentals & Co and the Customer, and no amendment or modification shall be effective unless in writing and signed by both parties.

John 3:16

“For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life.